This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

the cw says I have an add blocker!

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by Andyt2

Andyt2
Andyt2
more options

This problem started this week 11/6/2016. No matter what show I try to watch on the CW on this computer it tells me I have an ad blocker turned on. I have spent many hours trying to figure this out. I do not have any ad blockers installed. I know this is for firefox but I installed chrome and it does the same thing there as well as with IE. I have win 7 pro 64 bit.

Any help would be great

This problem started this week 11/6/2016. No matter what show I try to watch on the CW on this computer it tells me I have an ad blocker turned on. I have spent many hours trying to figure this out. I do not have any ad blockers installed. I know this is for firefox but I installed chrome and it does the same thing there as well as with IE. I have win 7 pro 64 bit. Any help would be great

All Replies (3)

Andrew
Andrew
  • Moderator
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

James
James
  • Moderator
  • Top 10 Contributor
more options

It says you have Adblock Plus in more system details but inactive. If you are having this issue with other browsers then perhaps this is due to a software doing adblocking with your connection.

Andyt2
Andyt2 Question owner
more options

James said

It says you have Adblock Plus in more system details but inactive. If you are having this issue with other browsers then perhaps this is due to a software doing adblocking with your connection.

I just installed the add block just to try it out...it has been removed

The problem still exists. I have tried many things. This onlt happens with the ... CW website. I use many other TV Chanel websites an have no issues.