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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by philipp

harv_c
harv_c
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Firefox crashes in safe mode. IE works. Scrolling down facebook post will make Firefox crash. Also crashes on other web sites. Disabled virus software and still crashes.

Firefox crashes in safe mode. IE works. Scrolling down facebook post will make Firefox crash. Also crashes on other web sites. Disabled virus software and still crashes.

All Replies (3)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to Submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

harv_c
harv_c Question owner
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bp-b99a4adf-333a-4085-b3f7-84bdd2161203 12/3/2016 8:31 AM bp-d93a4e75-7369-4087-8f81-f70882161203 12/3/2016 8:30 AM bp-53255296-2b3e-4dac-b636-a27732161203 12/3/2016 8:29 AM bp-b0cdf6c7-7559-491c-9ff9-87bc02161203 12/2/2016 11:20 PM bp-b22c7be9-b4d3-4248-9215-171002161203 12/2/2016 11:15 PM bp-55db2234-7b8c-427e-9c9f-d73882161203 12/2/2016 11:14 PM bp-008ac022-5199-4284-b351-3f5b92161203 12/2/2016 10:31 PM bp-80204749-4693-416f-855b-1bacd2161203 12/2/2016 10:05 PM bp-48b5ed06-a1a8-40df-a4c8-e38b62161203 12/2/2016 9:43 PM bp-39725189-6e30-4aaa-8d2b-743b52161203 12/2/2016 9:31 PM bp-81cc1589-f502-4d88-a182-09bf72161203 12/2/2016 9:27 PM

philipp
philipp
  • Moderator
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hi, due to the various crash signatures involved i would speculate that defective hardware might be a cause here contributing to those crashes. please check the integrity of your ram with a tool like memtest.org