Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by philipp

more options

Firefox keeps crashing on me and I don't know why. I send in error reports with email but no response. I have uninstalled and reinstalled it. Crash ID: bp-768f9ee3-8cb4-4130-b163-9ce122161130

Firefox keeps crashing on me and I don't know why. I send in error reports with email but no response. I have uninstalled and reinstalled it. Crash ID: bp-768f9ee3-8cb4-4130-b163-9ce122161130

All Replies (1)

more options

hello, maybe that's an issue with hardware acceleration - please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).