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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

bellestarr
bellestarr
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New Lenovo right out of the box. Install firefox and speed dial and it has crashed every few minutes all day and the speed dials just spin, some load, most don't. Been at this for hours and I'll get speed dials synching but then the page freezes, tabs won't click off, can't even click off firefox. FROZEN. This is a brand new 1TB computer...this should not be happening. I re-installed firefox and the crashes are still happening. https://crash-stats.mozilla.com/report/index/559e3ebf-1d79-4f0f-9de6-1c6a90170722 here's a link to the report that I think got sent in as I followed instructions about:crash etc. but I'm so tired and frustrated now. Want to find another browser that offers speeddial and doesn't crash or freeze constantly.

New Lenovo right out of the box. Install firefox and speed dial and it has crashed every few minutes all day and the speed dials just spin, some load, most don't. Been at this for hours and I'll get speed dials synching but then the page freezes, tabs won't click off, can't even click off firefox. FROZEN. This is a brand new 1TB computer...this should not be happening. I re-installed firefox and the crashes are still happening. https://crash-stats.mozilla.com/report/index/559e3ebf-1d79-4f0f-9de6-1c6a90170722 here's a link to the report that I think got sent in as I followed instructions about:crash etc. but I'm so tired and frustrated now. Want to find another browser that offers speeddial and doesn't crash or freeze constantly.

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Sorry to hear about the crashes and thank you for the report link.

That particular report is actually when Firefox fails to shut down within a certain time after you exit out of it -- it crashes itself. This shouldn't cause any problems in normal browsing, but it is annoying nonetheless if you tend to close Firefox several times during the day. As a short-term workaround, try keeping at least one Firefox window open until you are completely done with the browser.

Is that the situation you're seeing, or is the crash occurring while you're actively browsing? In that case, do you have any other report IDs you can share? Please check the support article "Firefox crashes - asking for support" for steps to get those crash report IDs from the about:crashes page, or from disk if necessary, and then post some more of the recent ones here.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Of course, now that I read your post more carefully, I see the real problem is Firefox freezing. There's no report for that. Does anything in this article help: Firefox hangs or is not responding - How to fix?

FredMcD
FredMcD
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In the bug report, someone suspects an add-on is the issue.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?