Firefox 54.01 hangs, even when in FF safe mode - Need to Force Quit
Hello, we are having an issue where Firefox will hang at random times, even when FF is in safe mode. It will also happen if the FF browser is open and just sitting there. This is happening on a number of Mac's here in our environment running OS 10.12.x I can take a brand new mac out of the box, install FF, configure our network setting and it will also hang. I've tried the typical profile and the other typical "fixes" without resolution. I'm hoping someone can assist in getting this resolved. I have a crash report that I can post if needed.
Thanks in advance! Gene
All Replies (7)
Here is the crash report AdapterDeviceID: 0x68b8 AdapterVendorID: 0x1002 Add-ons: foxmarks%40kei.com:4.4.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:54.0.1,support%40lastpass.com:4.1.54,aushelper%40mozilla.org:2.0,e10srollout%40mozilla.org:1.50,firefox%40getpocket.com:1.0.5,webcompat%40mozilla.org:1.1,screenshots%40mozilla.org:6.6.0 AddonsShouldHaveBlockedE10s: 1 BuildID: 20170628075643 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1501247798 E10SCohort: disqualified-test EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1500059074 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x68b8FP(D00-L1000-W00000000-T010) GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 450 StackTraces: {"crash_info":{"address":"0x7fff8e084d42","crashing_thread":0,"type":"EXC_SOFTWARE / SIGABRT"},"main_module":0,"modules":[{"base_addr":"0x10dbb6000","code_id":"id","debug_file":"firefox","debug_id":"71D28FC0D2B039538A5CE02D1604B16A0","end_addr":"0x10dbb8000","filename":"firefox","version":""},{"base_addr":"0x10dbc3000","code_id":"id","debug_file":"libmozglue.dylib","debug_id":"D5AFFFDD1CE73BD6B837C5A2B08DF1440","end_addr":"0x10dbe1000","filename":"libmozglue.dylib","version":""},{"base_addr":"0x10dc5a000","code_id":"id","debug_file":"liblgpllibs.dylib","debug_id":"A7DE18AB3C1C3D7CA792E3E856D62EC30","end_addr":"0x10dc66000","filename":"liblgpllibs.dylib","version":""},{"base_addr":"0x10df00000","code_id":"id","debug_file":"libnss3.dylib","debug_id":"16D319A3B6CA3D20B2408C0D620514A20","end_addr":"0x10e12f000","filename":"libnss3.dylib","version":""},{"base_addr":"0x10e166000","code_id":"id","debug_file":"XUL","debug_id":"BC22DCBD0C4D33B6BAC6A55364C7B9710","end_addr":"0x1124eb000","filename":"XUL","version":""},{"base_addr":"0x112b9c000","code_id":"id","debug_file":"libsoftokn3.dylib","debug_id":"81D22C7AF175327D9AC99E2A1EC30A210","end_addr":"0x112bd8000","filename":"libsoftokn3.dylib","version":""},{"base_addr":"0x113300000","code_id":"id","debug_file":"libnssdbm3.dylib","debug_id":"36DC3FAD66B53295BA16DA89F8F4AC2C0","end_addr":"0x11331e000","filename":"libnssdbm3.dylib","version":""},{"base_addr":"0x11333b000","code_id":"id","debug_file":"libCGInterfaces.dylib","debug_id":"02E9DD16C5CB348284EFAA6188A0D28C0","end_addr":"0x113353000","filename":"libCGInterfaces.dylib","version":""},{"base_addr":"0x1139c0000","code_id":"id","debug_file":"libfreebl3.dylib","debug_id":"051B1F976E843B94B0FCD6391E473BCE0","end_addr":"0x113a36000","filename":"libfreebl3.dylib","version":""},{"base_addr":"0x118258000","code_id":"id","debug_file":"libnssckbi.dylib","debug_id":"F09B280FC3653615A82FCD7AC91076CC0","end_addr":"0x1182b4000","filename":"libnssckbi.dylib","version":""},{"base_addr":"0x11bbb1000","code_id":"id","debug_file":"GLRendererFloat","debug_id":"6B57F70AEFAC3DB2B9BAE55D05D44DB50","end_addr":"0x11bbdc000","filename":"GLRendererFloat","version":""},{"base_addr":"0x125400000","code_id":"id","debug_file":"AMDRadeonX3000GLDriver","debug_id":"A643313FAD3F31FDB4A14F30DB3BFC710","end_addr":"0x1254bb000","filename":"AMDRadeonX3000GLDriver","version":""},{"base_addr":"0x125800000","code_id":"id","debug_file":"GLEngine","debug_id":"08F2E80413D23E8093221A23A84A55F30","end_addr":"0x1259a7000","filename":"GLEngine","version":""},{"base_addr":"0x1259e5000","code_id":"id","debug_file":"ATIRadeonX3000SCLib.dylib","debug_id":"ADF9910BEBC530A8B2BACCA9AA740F2E0","end_addr":"0x125bec000","filename":"ATIRadeonX3000SCLib.dylib","version":""},{"base_addr":"0x7fff74869000","code_id":"id","debug_file":"AVFoundation","debug_id":"2F390EAD07BB37889E7313104C2E04CD0","end_addr":"0x7fff74a2b000","filename":"AVFoundation","version":""},{"base_addr":"0x7fff74a2b000","code_id":"id","debug_file":"AVFAudio","debug_id":"7997D588B5423EBBB822D719C1114BB40","end_addr":"0x7fff74ace000","filename":"AVFAudio","version":""},{"base_addr":"0x7fff74b98000","code_id":"id","debug_file":"Accelerate","debug_id":"D6A08A7277583CA8813D105F6E313E670","end_addr":"0x7fff74b99000","filename":"Accelerate","version":""},{"base_addr":"0x7fff74bb1000","code_id":"id","debug_file":"vImage","debug_id":"4C535C25EF8735BE9BE8D080A5C240840","end_addr":"0x7fff751f2000","filename":"vImage","version":""},{"base_addr":"0x7fff751f2000","code_id":"id","debug_file":"libBLAS.dylib","debug_id":"7AF8DB9AE33B30EB876787AFB951E2310","end_addr":"0x7fff753ba000","filename":"libBLAS.dylib","version":""},{"base_addr":"0x7fff753ba000","code_id":"id","debug_file":"libBNNS.dylib","debug_id":"26F32264148E35E5A280CA035CB3D6F00","end_addr":"0x7fff753d2000","filename":"libBNNS.dylib","version":""},{"base_addr":"0x7fff753d2000","code_id":"id","debug_file":"libLAPACK.dylib","debug_id":"51B2BABAF7363663885A65A8991D35600","end_addr":"0x7fff757de000","filename":"libLAPACK.dylib","version":""},{"base_addr":"0x7fff757de000","code_id":"id","debug_file":"libLinearAlgebra.dylib","debug_id":"0EC25E7005DC361585B681721566CF1D0","end_addr":"0x7fff757f5000","filename":"libLinearAlgebra.dylib","version":""},{"base_addr":"0x7fff757f5000","code_id":"id","debug_file":"libQuadrature.dylib","debug_id":"EF56C8E6DE223C69B543A8648F335FDD0","end_addr":"0x7fff757fc000","filename":"libQuadrature.dylib","version":""},{"base_addr":"0x7fff757fc000","code_id":"id","debug_file":"libSparseBLAS.dylib","debug_id":"0BDCF6A70228371981C7B6EBC79113200","end_addr":"0x7fff75810000","filename":"libSparseBLAS.dylib","version":""},{"base_addr":"0x7fff75810000","code_id":"id","debug_file":"libvDSP.dylib","debug_id":"F46DF4CB864D3541991360521FCBBF4A0","end_addr":"0x7fff7595e000","filename":"libvDSP.dylib","version":""},{"base_addr":"0x7fff7595e000","code_id":"id","debug_file":"libvMisc.dylib","debug_id":"F8770D18FD5D31C39FBAD9E39B14247A0","end_addr":"0x7fff75a16000","filename":"libvMisc.dylib","version":""},{"base_addr":"0x7fff75a16000","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Did Firefox hang or crash?
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Thanks! Hopefully this is what you need.
bp-ccac3e20-15c6-4eb7-92b7-b426b1170728 7/28/17 12:50 PM bp-970a0079-1ba1-4446-9c8d-e61d81170728 7/28/17 12:36 PM bp-afb310c6-7930-49ed-8381-c8e661170728 7/28/17 12:29 PM bp-e561cea7-09d8-4f6f-908d-d27141170728 7/28/17 10:36 AM bp-747b699e-4e42-4d51-b0eb-9a8981170728 7/28/17 9:54 AM bp-7d32cd91-2e7e-4df0-81ae-4356a1170728 7/28/17 9:47 AM bp-4a396e73-af8f-4e07-b470-f13321170728 7/28/17 9:30 AM bp-197e1b68-f42b-441d-82fa-738941170728 7/28/17 9:26 AM bp-63ee5630-ca6c-43d1-bcf3-519871170728 7/28/17 9:22 AM bp-4e93c4f5-cf4f-4e99-a204-e603f1170728 7/28/17 9:18 AM
Modified by cor-el
Well done. I don't know Mac's and called for help.
All reports show;
Signature: __pthread_kill | abort | free | _arc4_fork_child
This is for Sumo's Related Bugs 1379443 RESOLVED DUPLICATE Crash in __pthread_kill | abort | free | _arc4_fork_child
1362238 UNCONFIRMED --- Crash reporter opens when changing network setting through Apple menu
1359624 NEW --- Crash in libsystem_kernel.dylib@0x19d42 called from nsAuthSambaNTLM::SpawnNTLMAuthHelper() with Mac Sierra
Thanks for looking into this. So it appears to be a bug in Firefox? If so, is there anything I can do to get around this issue or just wait for an updated version?
Please wait for help.
I hate to be a pain, but is anyone able to help out on this please? I've been waiting awhile and it's affecting our web developers in a huge way. They like the developer tools in FF and also need to test their sites in FF for compatibility.
Thanks..