This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

http://cw2.privacyassistant.net/ext/firefox?cid=96r1m80fogry&trs=hpa&cont=USA&c=10072&z=2401357 this website keeps popping up telling me to iinstall search asp

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Happy112

poligap
poligap
more options

the page has the firefox logo and wants me to install search assistant to make firefox more secure. I am suspicious as when check my firefox is up to date! Plus I have never recieved an update notice in this manner from firefox before.

the page has the firefox logo and wants me to install search assistant to make firefox more secure. I am suspicious as when check my firefox is up to date! Plus I have never recieved an update notice in this manner from firefox before.

All Replies (1)

Happy112
Happy112
more options

Hi   !

Looks like you've got infected with malware, which of course you'll want to get rid of. Go to the 3-bar menu => Addons => Extensions and look for any unfamiliar or suspicious looking extensions. When you find any :   remove them.

Also look in : 3-bar menu (or 'Tools') => Options => Advanced => Network tab => Under : 'Offline Web Content and User Data'

Do the same in Windows' Control Panel => Programs.

However :   most malware will be 'hiding' somewhere , so let's run malware scans :

Further information can be found in this article :
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners.
They all work differently   -   what one program doesn't pick up, the other might.

Also see : https://malwaretips.com/blogs/remove-ext-privacyassistant-net/

And : https://malwaretips.com/blogs/remove-search-privacyassistant-net/

Modified by Happy112