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Firefox not loading after windows 10 latest update. Will not reinstall??

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by Shadow110

rtice2
rtice2
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Morning after the latest Windows 10 create update(12/11) clicked my Foxfire and nothing happened. My default browser many of these last 17 years. Uninstall attempts followed by fresh install not successful. Install says Firefox is running and to close it ??? Not had this problem with Windows 10 until now.

Morning after the latest Windows 10 create update(12/11) clicked my Foxfire and nothing happened. My default browser many of these last 17 years. Uninstall attempts followed by fresh install not successful. Install says Firefox is running and to close it ??? Not had this problem with Windows 10 until now.

Chosen solution

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and ran weekly, If have never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

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All Replies (1)

Shadow110
Shadow110
more options

Chosen Solution

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and ran weekly, If have never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.