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Lost all sync connected to my account

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  • Last reply by Paul

realHelix
realHelix
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Hello. I have recently reinstalled Mozilla again because of new computer and fresh OS install. When Mozilla was installed, I logged in with my standard account I use to log in Mozilla. I was waiting few minutes (cca. 3 minutes) and there was no saved bookmarks, no history, no username & password saved, etc, everything which is included in sync settings. How to I get all the lost sync data back on my account?

'''Hello. I have recently reinstalled Mozilla again because of new computer and fresh OS install. When Mozilla was installed, I logged in with my standard account I use to log in Mozilla. I was waiting few minutes (cca. 3 minutes) and there was no saved bookmarks, no history, no username & password saved, etc, everything which is included in sync settings. How to I get all the lost sync data back on my account?'''

All Replies (1)

Paul
Paul
  • Top 25 Contributor
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.