This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My Firefox sync does not work

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by Shadow110

tiamian
tiamian
more options

Suddenly find out my firefox sync no longer works since march 15th when I failed to sync my new device and checked the log. This problem occurs over all my devices.

Here is my latest error log in my PC: 1521946265894 Sync.LogManager DEBUG Flushing file log 1521946265908 Sync.LogManager DEBUG Log cleanup threshold time: 1521082265908 1521946266132 Sync.LogManager DEBUG Done deleting files. 1521946266478 Services.Common.RESTRequest TRACE onStartRequest: GET https://profile.accounts.firefox.com/v1/profile 1521946266478 Services.Common.RESTRequest TRACE Channel for GET https://profile.accounts.firefox.com/v1/profile returned status code 0 1521946266478 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1521946266478 Services.Common.RESTRequest TRACE GET body: 1521948436034 Sync.Service DEBUG User-Agent: Firefox/59.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.61.0.20180315233128.desktop 1521948436034 Sync.Service INFO Starting sync at 2018-03-25 11:27:16 in browser session 0VgGllgXdRes 1521948436034 Sync.Service DEBUG In sync: should login. 1521948436034 Sync.Service INFO Logging in the user. 1521948436034 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1521948436034 Sync.Service DEBUG Caching URLs under storage user base: https://sync-516-us-west-2.sync.services.mozilla.com/1.5/77100505/ 1521948436034 Sync.Service INFO User logged in successfully - verifying login. 1521948436034 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1521948436034 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1521948436034 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1521948436528 Sync.Resource DEBUG GET fail 401 https://sync-516-us-west-2.sync.services.mozilla.com/1.5/77100505/info/collections 1521948436528 Sync.Resource WARN GET request to https://sync-516-us-west-2.sync.services.mozilla.com/1.5/77100505/info/collections failed with status 401 1521948436528 Sync.Service WARN 401: login failed. 1521948436528 Sync.BrowserIDManager DEBUG _findCluster has a pre-existing clusterURL, so discarding the current token 1521948436528 FirefoxAccounts DEBUG already verified 1521948436528 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1521948436528 FirefoxAccounts DEBUG enter getAssertion() 1521948436528 FirefoxAccounts DEBUG getKeypairAndCertificate: already have keyPair and certificate 1521948436528 FirefoxAccounts DEBUG getAssertionFromCert 1521948436528 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1521948436528 Sync.BrowserIDManager DEBUG Getting a token 1521948436528 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 1521948436528 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1521948436528 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1521948436528 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1521948436528 Services.Common.RESTRequest TRACE HTTP Header x-client-state: d4e9f95c270a0655b9903fafe02f8863 1521948437072 Services.Common.RESTRequest TRACE onStartRequest: GET https://token.services.mozilla.com/1.0/sync/1.5 1521948437072 Services.Common.RESTRequest TRACE Channel for GET https://token.services.mozilla.com/1.0/sync/1.5 returned status code 0 1521948437072 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 1521948437072 Services.Common.RESTRequest TRACE GET body: {"uid": 77100505, "hashalg": "sha256", "api_endpoint": "https://sync-516-us-west-2.sync.services.mozilla.com/1.5/77100505", "duration": 3600, "key": "xObK6oxt7xZxiDB5xopxFUPDNuKc5udjdw_rqNCB6j8=", "hashed_fxa_uid": "2ca76fb0c5a7308290af7c680af827b3", "id": "eyJub2RlIjogImh0dHBzOi8vc3luYy01MTYtdXMtd2VzdC0yLnN5bmMuc2VydmljZXMubW96aWxsYS5jb20iLCAidWlkIjogNzcxMDA1MDUsICJleHBpcmVzIjogMTUyMTk1MjAzNiwgImZ4YV91aWQiOiAiMmNhNzZmYjBjNWE3MzA4MjkwYWY3YzY4MGFmODI3YjMiLCAic2FsdCI6ICJiMTQ2YTQiLCAiZGV2aWNlX2lkIjogImQzN2I4NjFkMzFiOWMzMjc1YTI5NWRkNTMwOTMxYWFmIn3nC3vNHcM1zkbZTBrnt6Km19CgWvQGpA-JYNB7sdiC_w=="} 1521948437072 Services.Common.TokenServerClient DEBUG Got token response: 200 1521948437072 Services.Common.RESTResponse TRACE Processing response headers. 1521948437072 Services.Common.TokenServerClient DEBUG Successful token response 1521948437072 Sync.BrowserIDManager DEBUG Successfully got a sync token 1521948437072 Sync.BrowserIDManager DEBUG _findCluster returning https://sync-516-us-west-2.sync.services.mozilla.com/1.5/77100505/ 1521948437072 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1521948437072 FirefoxAccounts DEBUG getOAuthToken enter 1521948437072 FirefoxAccounts TRACE getCachedToken returning cached token 1521948437072 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1521948437074 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1521948437074 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1521948437074 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1521948437074 Services.Common.RESTRequest TRACE HTTP Header if-none-match: "bf70ce25d99a10d40b39c384912d85fe49c3633e-gzip" 1521948437074 Sync.BrowserIDManager DEBUG Cluster value = https://sync-516-us-west-2.sync.services.mozilla.com/1.5/77100505/ 1521948437074 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1521948437074 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1521948437074 Sync.ErrorHandler ERROR Sync encountered a login error 1521948437074 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1521948437074 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1521948437076 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network (resource://services-sync/service.js:845:15) JS Stack trace: onNotify@service.js:845:15 1521948437076 Sync.Service DEBUG Not syncing: login returned false. 1521948437076 Sync.ErrorHandler DEBUG Addons installed: 10 1521948437076 Sync.ErrorHandler DEBUG - EPUBReader, version 2.0.5, id {5384767E-00D9-40E9-B72F-9CC39D655D6F} 1521948437076 Sync.ErrorHandler DEBUG - Tab Open/Close Control, version 0.0.3, id tab_open_close_control@felix-kolbe.de 1521948437076 Sync.ErrorHandler DEBUG - Gesturefy, version 1.2.0, id {506e023c-7f2b-40a3-8066-bc5deb40aebe} 1521948437076 Sync.ErrorHandler DEBUG - Tampermonkey, version 4.6.5709, id firefox@tampermonkey.net 1521948437076 Sync.ErrorHandler DEBUG - Goo.gl url, version 0.0.10, id @googlurl 1521948437076 Sync.ErrorHandler DEBUG - To Google Translate, version 3.1, id jid1-93WyvpgvxzGATw@jetpack 1521948437076 Sync.ErrorHandler DEBUG - Video DownloadHelper, version 7.2.2, id {b9db16a4-6edc-47ec-a1f4-b86292ed211d} 1521948437076 Sync.ErrorHandler DEBUG - uBlock Origin, version 1.15.18, id uBlock0@raymondhill.net 1521948437076 Sync.ErrorHandler DEBUG - Zoom Page WE, version 8.2, id zoompage-we@DW-dev 1521948437076 Sync.ErrorHandler DEBUG - Tile Tabs WE, version 8.0, id tiletabs-we@DW-dev

Suddenly find out my firefox sync no longer works since march 15th when I failed to sync my new device and checked the log. This problem occurs over all my devices. Here is my latest error log in my PC: 1521946265894 Sync.LogManager DEBUG Flushing file log 1521946265908 Sync.LogManager DEBUG Log cleanup threshold time: 1521082265908 1521946266132 Sync.LogManager DEBUG Done deleting files. 1521946266478 Services.Common.RESTRequest TRACE onStartRequest: GET https://profile.accounts.firefox.com/v1/profile 1521946266478 Services.Common.RESTRequest TRACE Channel for GET https://profile.accounts.firefox.com/v1/profile returned status code 0 1521946266478 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1521946266478 Services.Common.RESTRequest TRACE GET body: 1521948436034 Sync.Service DEBUG User-Agent: Firefox/59.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.61.0.20180315233128.desktop 1521948436034 Sync.Service INFO Starting sync at 2018-03-25 11:27:16 in browser session 0VgGllgXdRes 1521948436034 Sync.Service DEBUG In sync: should login. 1521948436034 Sync.Service INFO Logging in the user. 1521948436034 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1521948436034 Sync.Service DEBUG Caching URLs under storage user base: https://sync-516-us-west-2.sync.services.mozilla.com/1.5/77100505/ 1521948436034 Sync.Service INFO User logged in successfully - verifying login. 1521948436034 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1521948436034 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1521948436034 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1521948436528 Sync.Resource DEBUG GET fail 401 https://sync-516-us-west-2.sync.services.mozilla.com/1.5/77100505/info/collections 1521948436528 Sync.Resource WARN GET request to https://sync-516-us-west-2.sync.services.mozilla.com/1.5/77100505/info/collections failed with status 401 1521948436528 Sync.Service WARN 401: login failed. 1521948436528 Sync.BrowserIDManager DEBUG _findCluster has a pre-existing clusterURL, so discarding the current token 1521948436528 FirefoxAccounts DEBUG already verified 1521948436528 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1521948436528 FirefoxAccounts DEBUG enter getAssertion() 1521948436528 FirefoxAccounts DEBUG getKeypairAndCertificate: already have keyPair and certificate 1521948436528 FirefoxAccounts DEBUG getAssertionFromCert 1521948436528 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1521948436528 Sync.BrowserIDManager DEBUG Getting a token 1521948436528 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 1521948436528 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1521948436528 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1521948436528 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1521948436528 Services.Common.RESTRequest TRACE HTTP Header x-client-state: d4e9f95c270a0655b9903fafe02f8863 1521948437072 Services.Common.RESTRequest TRACE onStartRequest: GET https://token.services.mozilla.com/1.0/sync/1.5 1521948437072 Services.Common.RESTRequest TRACE Channel for GET https://token.services.mozilla.com/1.0/sync/1.5 returned status code 0 1521948437072 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 1521948437072 Services.Common.RESTRequest TRACE GET body: {"uid": 77100505, "hashalg": "sha256", "api_endpoint": "https://sync-516-us-west-2.sync.services.mozilla.com/1.5/77100505", "duration": 3600, "key": "xObK6oxt7xZxiDB5xopxFUPDNuKc5udjdw_rqNCB6j8=", "hashed_fxa_uid": "2ca76fb0c5a7308290af7c680af827b3", "id": "eyJub2RlIjogImh0dHBzOi8vc3luYy01MTYtdXMtd2VzdC0yLnN5bmMuc2VydmljZXMubW96aWxsYS5jb20iLCAidWlkIjogNzcxMDA1MDUsICJleHBpcmVzIjogMTUyMTk1MjAzNiwgImZ4YV91aWQiOiAiMmNhNzZmYjBjNWE3MzA4MjkwYWY3YzY4MGFmODI3YjMiLCAic2FsdCI6ICJiMTQ2YTQiLCAiZGV2aWNlX2lkIjogImQzN2I4NjFkMzFiOWMzMjc1YTI5NWRkNTMwOTMxYWFmIn3nC3vNHcM1zkbZTBrnt6Km19CgWvQGpA-JYNB7sdiC_w=="} 1521948437072 Services.Common.TokenServerClient DEBUG Got token response: 200 1521948437072 Services.Common.RESTResponse TRACE Processing response headers. 1521948437072 Services.Common.TokenServerClient DEBUG Successful token response 1521948437072 Sync.BrowserIDManager DEBUG Successfully got a sync token 1521948437072 Sync.BrowserIDManager DEBUG _findCluster returning https://sync-516-us-west-2.sync.services.mozilla.com/1.5/77100505/ 1521948437072 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1521948437072 FirefoxAccounts DEBUG getOAuthToken enter 1521948437072 FirefoxAccounts TRACE getCachedToken returning cached token 1521948437072 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1521948437074 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1521948437074 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1521948437074 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1521948437074 Services.Common.RESTRequest TRACE HTTP Header if-none-match: "bf70ce25d99a10d40b39c384912d85fe49c3633e-gzip" 1521948437074 Sync.BrowserIDManager DEBUG Cluster value = https://sync-516-us-west-2.sync.services.mozilla.com/1.5/77100505/ 1521948437074 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1521948437074 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1521948437074 Sync.ErrorHandler ERROR Sync encountered a login error 1521948437074 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1521948437074 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1521948437076 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network (resource://services-sync/service.js:845:15) JS Stack trace: onNotify@service.js:845:15 1521948437076 Sync.Service DEBUG Not syncing: login returned false. 1521948437076 Sync.ErrorHandler DEBUG Addons installed: 10 1521948437076 Sync.ErrorHandler DEBUG - EPUBReader, version 2.0.5, id {5384767E-00D9-40E9-B72F-9CC39D655D6F} 1521948437076 Sync.ErrorHandler DEBUG - Tab Open/Close Control, version 0.0.3, id tab_open_close_control@felix-kolbe.de 1521948437076 Sync.ErrorHandler DEBUG - Gesturefy, version 1.2.0, id {506e023c-7f2b-40a3-8066-bc5deb40aebe} 1521948437076 Sync.ErrorHandler DEBUG - Tampermonkey, version 4.6.5709, id firefox@tampermonkey.net 1521948437076 Sync.ErrorHandler DEBUG - Goo.gl url, version 0.0.10, id @googlurl 1521948437076 Sync.ErrorHandler DEBUG - To Google Translate, version 3.1, id jid1-93WyvpgvxzGATw@jetpack 1521948437076 Sync.ErrorHandler DEBUG - Video DownloadHelper, version 7.2.2, id {b9db16a4-6edc-47ec-a1f4-b86292ed211d} 1521948437076 Sync.ErrorHandler DEBUG - uBlock Origin, version 1.15.18, id uBlock0@raymondhill.net 1521948437076 Sync.ErrorHandler DEBUG - Zoom Page WE, version 8.2, id zoompage-we@DW-dev 1521948437076 Sync.ErrorHandler DEBUG - Tile Tabs WE, version 8.0, id tiletabs-we@DW-dev

All Replies (1)

Shadow110
Shadow110
more options

Sorry, means nothing to me or most of us here. We provide information. This is all I have on Sync :

There is contact info in this and yes do have to create a account and wait : https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq Note : Firefox Support Volunteers do not have access to the data not to the servers or anything else to do with Sync. There is Contact info bottom Url at the bottom for bugzilla.

Please let us know if this solved your issue or if need further assistance.