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after update to version 59.0.2 all bookmarks are suddenly gone and cannot be restored

RagnhildB
RagnhildB
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Also all history is also gone.

I tried restoring bookmarks from the automatic Firefox backups but Firefox says it cannot handle the safety copy. Then I tried to convert one backup to html, it looks OK in Firefox, but restoring bookmarks from the html file does not work either. Any ideas what to do nest - has it really to be this difficult??

Also all history is also gone. I tried restoring bookmarks from the automatic Firefox backups but Firefox says it cannot handle the safety copy. Then I tried to convert one backup to html, it looks OK in Firefox, but restoring bookmarks from the html file does not work either. Any ideas what to do nest - has it really to be this difficult??

All Replies (3)

Shadow110
Shadow110
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Hi, sorry that happened. Support Volunteers can not do anything for you but you can : To submit suggestions for new or changed features, may I suggest: Feedback: https://qsurvey.mozilla.com/s3/FirefoxInput/

If there is no folder on your Desktop called OldFirefoxProfile then Ya they are gone, but if you can see them you can start them again.

In future :

Please let us know if this solved your issue or if need further assistance.

Shadow110
Shadow110
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Can also do this : If you have a bug, file a bug report. https://bugzilla.mozilla.org/ Bug Writing Guidelines : https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Sorry to hear that. Just in case a file is locked, it might help to shut down Windows and start it up again.

Have you seen the error mentioned in this article: Fix "The bookmarks and history system will not be functional" error message. The steps suggested there might be necessary if bookmarking is broken.