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Most of my emails will not display anymore.

  • 1 reply
  • 1 has this problem
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  • Last reply by christ1

DavidAIT
DavidAIT
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Hello, All of a sudden, my emails won't display any content. The new emails seem to work, but on one email account only, any older emails won't regenerate in the window below. The header does not update. Finally, the toolbar for the individual email addresses is gone. The global "mail toolbar" is there, but the toolbar that is normally displayed underneath is no longer there. Please help!

Hello, All of a sudden, my emails won't display any content. The new emails seem to work, but on one email account only, any older emails won't regenerate in the window below. The header does not update. Finally, the toolbar for the individual email addresses is gone. The global "mail toolbar" is there, but the toolbar that is normally displayed underneath is no longer there. Please help!

All Replies (1)

christ1
christ1
  • Top 25 Contributor
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It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird