This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

"Sorry. We've locked you're account."

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by WestEnd

more options

"The confirmation email we sent to (*email@ddress.com*) was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account.

No longer own that email? Create a new account

Back"

Not sure what to do here, my Firefox account uses my primary email address which I monitor and am activer on every day.

I got a 'suspicious activity' verification check on the 4th of May, which I responded to by confirming that it was me.

I use a VPN service which causes log-in attempts to be flagged from time to time.

I have this account signed in on 3 devices: desktop, laptop and android phone. I run VPN services on all devices to cloak their true IP addresses.

I have had this account for roughly a year now and love the sync functions, I'm hoping there is an alternative to starting again.

Not sure what to do as there's no option for me to verify my identity.

Any help would be greatly appreciated so I can get back to all my synced tabs :)

"The confirmation email we sent to (*email@ddress.com*) was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account. No longer own that email? Create a new account Back" Not sure what to do here, my Firefox account uses my primary email address which I monitor and am activer on every day. I got a 'suspicious activity' verification check on the 4th of May, which I responded to by confirming that it was me. I use a VPN service which causes log-in attempts to be flagged from time to time. I have this account signed in on 3 devices: desktop, laptop and android phone. I run VPN services on all devices to cloak their true IP addresses. I have had this account for roughly a year now and love the sync functions, I'm hoping there is an alternative to starting again. Not sure what to do as there's no option for me to verify my identity. Any help would be greatly appreciated so I can get back to all my synced tabs :)

All Replies (3)

more options

I called an administrator. Please wait

more options

Ok, thanks. Here is an image for reference:

more options

You should go and log into the email account to see what happened to that email address.