This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't login to Facebook on Firefox but can on Edge and on my android phone.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Shadow110

sylvia73d
sylvia73d
more options

I have had this problem for over two months. The page loads itself for a long time and then it states that "Sorry, something went wrong. We're working on getting this fixed as soon as we can. Go Back"

But I can use the same login perfectly fine on the Edge browser or on my adnroid samsung note 8

I love ff and have used it since it first begun but it makes my work very difficult.....not being able to use one browser..help!

I have had this problem for over two months. The page loads itself for a long time and then it states that "Sorry, something went wrong. We're working on getting this fixed as soon as we can. Go Back" But I can use the same login perfectly fine on the Edge browser or on my adnroid samsung note 8 I love ff and have used it since it first begun but it makes my work very difficult.....not being able to use one browser..help!

All Replies (1)

Shadow110
Shadow110
more options

Separate Security Issue, please update your Flash 29.0 r0 by removing it with this tool : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html If you use it Reinstall with Flash Player Version: 30.0.0.154 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Have you tried anything to fix this like clean your cache and cookies for Facebook ? Is tracking Protection blocking it ? Look for Icon at left of URL Bar How about adblockers blocking 3rd party cookies as that seems to be big these days. ?

Please try : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?