Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How to delete an account you no longer have the password to?

  • 1 reply
  • 1 has this problem
  • 12 views
  • Last reply by McCoy

Shelah
Shelah
more options

I need to "delete" not add or change my account. it keeps getting changed to an old one I cant get in to or use but it keeps asking for a password that I don't know. I did not sign up with this email and haven't used it in years thanks to google

I need to "delete" not add or change my account. it keeps getting changed to an old one I cant get in to or use but it keeps asking for a password that I don't know. I did not sign up with this email and haven't used it in years thanks to google

All Replies (1)

McCoy
McCoy
more options

First reset your password :

https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

Then delete your account :

https://support.mozilla.org/en-US/kb/how-do-i-delete-my-firefox-account

(I'm assuming that you're talking about your Firefox Sync account .... )