This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

thunderbird startup freeze on Mac

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Wayne Mery

more options

I am having a freeze issue where thunderbird is asking for me to compact folders at start up and will not allow me to cancel or click on compact. All I can do is shut down the application. What can I do?

I am having a freeze issue where thunderbird is asking for me to compact folders at start up and will not allow me to cancel or click on compact. All I can do is shut down the application. What can I do?

Modified by Wayne Mery

All Replies (1)

more options

1. Which version are you currently using - 52.9.1? Or 60.0?

2. If you are on version 60, what add-ons do you have installed?

3. Please try https://archive.mozilla.org/pub/thunderbird/candidates/60.0b11-candidates/build5/win32/en-US/Thunderbird%20Setup%2060.0b11.exe which has a password fix bug, and post your results