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I have several accounts at att. two work fine but the third sends the wrong pw to read email

RickMath
RickMath
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I can read email on two accounts but after trying to connect I get the message that login failed and to enter the pw again. When I go to AT&T direct email I can log in using the pw I enter in Thunderbird.

I can read email on two accounts but after trying to connect I get the message that login failed and to enter the pw again. When I go to AT&T direct email I can log in using the pw I enter in Thunderbird.

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

user01229325
user01229325
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AT&T is starting to require a secure key be used in place of your normal password when using a 3rd party email client to access your mail. This could be your issue. https://www.att.com/esupport/article.html#!/email-support/KM1240308?gsi=b