This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot download firefox to W10 PC with IE, the exe. file is there, but goes no further. Neil holmes

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by James

more options

I have a PC with newly installed large, 1.4tb, drive, Windows 10. CANNOT download Firefox, nor Chrome, nor any other alternative to IE. Downloads the exe. file then "Do you want to open this file" answer "open", then nothing. Something is blocking the downloads. Neil Holmes

I have a PC with newly installed large, 1.4tb, drive, Windows 10. CANNOT download Firefox, nor Chrome, nor any other alternative to IE. Downloads the exe. file then "Do you want to open this file" answer "open", then nothing. Something is blocking the downloads. Neil Holmes

All Replies (2)

more options

Can you ensure you downloaded Firefox from the right place?

www.getfirefox.com

more options

You can also try the full offline setups for Windows at www.mozilla.org/firefox/all/

Some scanners still occasionally cause issues with the small online stub installers even though the stub concept have existed since Firefox 18.0