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i am unable to write or forward emails...the pane hides and will not maximize

  • 5 replies
  • 2 have this problem
  • 13 views
  • Last reply by Matt

phil
phil
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suddenly today, when i try to respond to an email or write an email or foward an email....the new window will not maximize

suddenly today, when i try to respond to an email or write an email or foward an email....the new window will not maximize

Chosen solution

thanks for trying....this turned out to not be a thunderbird issue at all.....STUPID ME!!!! i have dual VGA and i was using only one monitor.....and for some reason the second windows were opening on the monitor that was turned off.......when i turned it back on....i was able to find the missing window and all is back to normal!!!!

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Matt
Matt
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  • Top 10 Contributor
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perhaps you could show an image of what you see? (screen shot)

phil
phil Question owner
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the pic doesn't really show the issue....the second window will not open....i am unable to compose or respond anything . i uninstalled thunderbird and reinstalled, but have the same issue. BTW.,....this problem is only on my windows 10 computer...on my windows xp comp i am not having the issue.

sfhowes
sfhowes
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Select Help/Troubleshooting Information, click Open Folder to open the profile folder, close TB, delete or rename session.json and xulstore.json. Restart TB and see if the windows appear correctly.

phil
phil Question owner
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Chosen Solution

thanks for trying....this turned out to not be a thunderbird issue at all.....STUPID ME!!!! i have dual VGA and i was using only one monitor.....and for some reason the second windows were opening on the monitor that was turned off.......when i turned it back on....i was able to find the missing window and all is back to normal!!!!

Matt
Matt
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  • Top 10 Contributor
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I have filed bug 152148 as I could not find the issue already listed.

Modified by Matt