This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird folder column dissapears after a split second from starting the email client.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by j800

more options

See attached screenshot. I combine the two events in the same screenshot. The left hand side folder column dissapears after a split second from opening Thunderbird, and I can't get it back.

This problem just started from today.

When using view->folder, then all folders are ticked ok, but folders still doesn't show. Johannes

See attached screenshot. I combine the two events in the same screenshot. The left hand side folder column dissapears after a split second from opening Thunderbird, and I can't get it back. This problem just started from today. When using view->folder, then all folders are ticked ok, but folders still doesn't show. Johannes
Attached screenshots

Chosen solution

Is View/Layout/Folder Pane enabled? You may have a broken layout, which can be fixed by launching in safe mode (hold Shift when starting TB) and 'Reset toolbars and controls'.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Is View/Layout/Folder Pane enabled? You may have a broken layout, which can be fixed by launching in safe mode (hold Shift when starting TB) and 'Reset toolbars and controls'.

more options

The view->layout pane was greyed out, so no control there. But I relaunched as you said in safe mode+ reset. The folder column was still hidden, but now I could enable view->Layout_>folder columns. So it's fixed. Thanks for helpful advice. /Johannes