Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox keeps putting prevent pop up window on my outlook emails

more options

i keep getting "pop up window prevented" on my outlook email site i need to get to my emails. i need help. larry white

i keep getting "pop up window prevented" on my outlook email site i need to get to my emails. i need help. larry white

All Replies (2)

more options

Hi Larry, have you already tried using the Allow button to save an exception for the site, so it can always create popup windows? Is that not working?

Another method is to use the Permissions panel of the Page Info dialog. While you are on the site, you can call that up using either of these:

  • right-click a blank area of the page and choose View Page Info > Permissions
  • (menu bar) Tools menu > Page Info > Permissions

Look for "Open Pop-up Windows" and you can uncheck the "Use default" box and select the Allow permission.

Any improvement?

more options

In addition to Firefox's built-in feature, be aware of possible add-on issues. You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions.

Then cast a critical eye over the list on the right side. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything related to pop-up, or ads, or that you just do not remember installing or why? If in doubt, disable (or remove), or try its Options button for more, er, options.

Any improvement?