Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

started Tbird today and all my existing accts and collected e-mail were gone - how can I retrieve it all?

  • 3 replies
  • 3 have this problem
  • 1 view
  • Last reply by dgedward

more options

I have been using Tbird for years. Today when I started my Windows (up to date) laptop, instead of Tbird starting normally, it came up with no e-mails, did not get messages and asked me to set up an account. I apparently had lost all five e-mail accounts, all unerased read or unread e-mail for all accounts and all settings. Is there any known reason for this, and any known remedy to get all this back. It's a disaster for me, for sure.

I have been using Tbird for years. Today when I started my Windows (up to date) laptop, instead of Tbird starting normally, it came up with no e-mails, did not get messages and asked me to set up an account. I apparently had lost all five e-mail accounts, all unerased read or unread e-mail for all accounts and all settings. Is there any known reason for this, and any known remedy to get all this back. It's a disaster for me, for sure.

All Replies (3)

more options

Did you use POP or IMAP?

more options
more options

THANK YOU - WORKING ON IT - SEEMS (AFTER READING ARTICLE) IT LOST MY PROFILE. THANK YOU FOR THE HELP.