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Bookmarks completely gone. Help, please!

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by Paul

PeachT2508
PeachT2508
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I had to do a reset to my phone. This is the second time in one month. The first time it worked fine and my bookmarks came back after I downloaded Firefox with no problem. This time when I downloaded and signed in on my Android, they are gone. I backed up my tabs and bookmarks before signing out. Please advise what was done wrong. I don't want to lose my bookmarks forever. Thanks in advance for any help. Again this is for my phone, not a computer. Where can I access all my backups?

I had to do a reset to my phone. This is the second time in one month. The first time it worked fine and my bookmarks came back after I downloaded Firefox with no problem. This time when I downloaded and signed in on my Android, they are gone. I backed up my tabs and bookmarks before signing out. Please advise what was done wrong. I don't want to lose my bookmarks forever. Thanks in advance for any help. Again this is for my phone, not a computer. Where can I access all my backups?

All Replies (3)

Paul
Paul
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

PeachT2508
PeachT2508 Question owner
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Thanks for answering but I saw this answer already when I was searching for a solution. I was hoping someone had personally had this problem and restored their bookmarks. Anyone have any personal experience with this situation?

Paul
Paul
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Hi

Unfortunately, if you have reset the device and/or have removed Firefox for Android, there is no way (at least that I am aware of) to be able to recover your lost data.