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Can't send emails. Keep gettign error message.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by AgnesRM

matt36
matt36
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This is the message I keep getting everytime I try and send an email: An error occurred while sending mail. The mail server responded: User Matt@MannOrchards.com has exceeded its 24-hour sending limit. Messages to 0 recipients out of 0 allowed have been sent. Relay quota will reset in 5.52 hours.. Please verify that your email address is correct in your account settings and try again.

This is the message I keep getting everytime I try and send an email: An error occurred while sending mail. The mail server responded: User Matt@MannOrchards.com has exceeded its 24-hour sending limit. Messages to 0 recipients out of 0 allowed have been sent. Relay quota will reset in 5.52 hours.. Please verify that your email address is correct in your account settings and try again.

All Replies (2)

matt36
matt36 Question owner
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Wondering if anyone has any idea why this is happening and how we can fix it? thank you!

AgnesRM
AgnesRM
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Hi It sounds as if your provider has set a maximum quota of emails you can send in a day. If you are trying to send bulk emails, try sending a smaller batch and see if that works. If you are able to send some more after 5.5 hours as the message says - check with whichever email provider hosts your MannOrchards email service to find out what their limit is. I am not aware that Thunderbird has any mechanism to set a quota, so I am pretty sure the message comes from the email service provider. Agnes.