This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Changes not saved after creating a profile.

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

maria
maria
more options

After creating a profile, this message pops up, "Changes not saved, An unexpected error has prevented your changes from being saved". Then gives me the option to exit and restart firefox. Everytime, I restart the firefox and create new profile, the same thing will happen.

After creating a profile, this message pops up, "Changes not saved, An unexpected error has prevented your changes from being saved". Then gives me the option to exit and restart firefox. Everytime, I restart the firefox and create new profile, the same thing will happen.
Attached screenshots

All Replies (2)

ARMAN KHAN
ARMAN KHAN
more options

hello maria,

1. Open your profile folder: Click the menu button , click Help and select Troubleshooting Information.

2. Goto Give Firefox a tune up click Firefox Refresh. < Refresh Firefox

[https://support.mozilla.org/en-US/kb/use-troubleshooting-information-page...]

3. Restart computer.

Thank you!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Maybe check for write permissions and owner related issues for files and folders in the locations used for profiles.

You can find the profiles.ini file in this hidden location:

  • Mac: ~/Library/Application Support/Firefox/

Firefox uses two locations for the Firefox profile folder.

Location used for the main profile that keeps your personal data (Root Directory on about:profiles).

  • ~/Library/Application Support/Firefox/Profiles/<profile>/

Location used for the disk cache and other temporary files (Local Directory on about:profiles).

  • ~/Library/Caches/Firefox/Profiles/