This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox won't play music samples on the Amazon.com site.

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

Dr_H
Dr_H
more options

FireFox 70.0.1, Windows 7 pro 32-bit.

A year or two ago I found that I couldn't get FireFox (then an earlier version) to play any of the music samples on Amazon. All attempts to fix this failed, so I switched to Chrome for a time, which work fine for this application.

Chrome, however, has developed other issued, so I came back to FireFox, in the version listed above.

And I come to find out that it has the same problem as the old version. It will not play any of the sound samples on the Amazon.com site. I click on the "play " button, and the circle goes round and round, but nada.

FireFox doesn't have any problem with sound on any other site I visit, including youtube, hulu, spotify, Google play, and various others too numerous to mention. But on Amazon: nada.

  • I went here: https://hpr.dogphilosophy.net/test/ and checked all available file formats. FireFox supports them all, except for .caf -- which shouldn't be an issue, since Amazons samples are MP3.
  • I have checked to assure that media.mediasource.webm.enabled is set to "true" -- doesn't matter what it's set to, 
  no sound samples on Amazon.
  • I have tried turning "hardware acceleration" off and on; still no sound samples on Amazon.
  • I tried FireFox in "safe" mode -- still no sound samples on Amazon.
  • I went to Microsoft and downloaded the "Media Feature Pack"; attempted to install, and was told that this 
  installation "doesn't apply to your system".

Still no sound samples on Amazon.

A web search seems to indicate that this has been a problem with FireFox since at least 2015.

Does anybody have a REAL fix for this problem (e.g., one that actually WORKS)?

I'd really hate to have to go back to Chrome.

Thanks.

FireFox 70.0.1, Windows 7 pro 32-bit. A year or two ago I found that I couldn't get FireFox (then an earlier version) to play any of the music samples on Amazon. All attempts to fix this failed, so I switched to Chrome for a time, which work fine for this application. Chrome, however, has developed other issued, so I came back to FireFox, in the version listed above. And I come to find out that it has the same problem as the old version. It will not play any of the sound samples on the Amazon.com site. I click on the "play " button, and the circle goes round and round, but nada. FireFox doesn't have any problem with sound on any other site I visit, including youtube, hulu, spotify, Google play, and various others too numerous to mention. But on Amazon: nada. * I went here: '''https://hpr.dogphilosophy.net/test/''' and checked all available file formats. FireFox supports them all, except for .caf -- which shouldn't be an issue, since Amazons samples are MP3. * I have checked to assure that '''media.mediasource.webm.enabled''' is set to '''"true"''' -- doesn't matter what it's set to, no sound samples on Amazon. * I have tried turning''' "hardware acceleration" off''' and on; still no sound samples on Amazon. * I tried FireFox in '''"safe" mode''' -- still no sound samples on Amazon. * I went to Microsoft and downloaded the '''"Media Feature Pack"'''; attempted to install, and was told that this installation "doesn't apply to your system". Still no sound samples on Amazon. A web search seems to indicate that this has been a problem with FireFox since at least 2015. Does anybody have a REAL fix for this problem (e.g., one that actually WORKS)? I'd really hate to have to go back to Chrome. Thanks.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is this DRM protected content ?

You can check the Web Console for media related messages.

Dr_H
Dr_H Question owner
more options

No, of course not. These are the extracted 15-30 second track samples Amazon provides for customers to help them decide if they want to buy a CD or a tune.

Visit Amazon .com, look up pretty much any CD from the last 30 years or so, and click on the "MP3" version button. Down below the product description you'll see a track list for the CD where you can sample some or all of the tunes. They're raw MP3s.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you check the Web Console like I suggested above ?

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a blueish highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check in the Web Console what content is blocked.