Can't send email from account - no SMTP password
For some unknown reason my email stopped working from my provider (Spectrum, i.e. Time Warner Cable) a couple days ago. They were no help in fixing (as I was still able to send/receive email from the website).
I decided to just recreate new accounts from scratch. I have 2 accounts, a personal and business account. The personal account worked fine and I migrated all my old emails over. The business account could receive email but not send.
If I go to Options/Security/Passwords, I have password entries for personal account incoming (imap://mail.twc.com) and outgoing (smtp://mail.twc.com). For my business account, there is an entry for incoming, but not one for outgoing.
As far as I can tell, you can enter a password when you create the account, but never again after.
If I try to send an email, the popup message says "Status: connected to mail.twc.com". Finally it says "The message could not be sent because the connection to Outgoing server (SMTP) mail.twc.com timed out."
All Replies (4)
On TB v78 the minimum requirement for SSL has increased and probably your email service provider still uses deprecated security for the mail server. You can try to set lowest security by following the below steps and let us know how it works...
From the menu at the top right, go to Options. Scroll all the way to the bottom and click on Config Editor -> Skip past the warning. Scroll down until you find security.tls.version.min (or paste security.tls.version.min to upper frame) Change the value 3 to 2. Restart TB. If it's still not working then change the same option again but this time to 1. Restart TB. If still doesn't work try to set also security.tls.version.enable-deprecated = true
Modified by svlad2009
Well 2 further questions. First, my TB says it's 68.12.0, and it also says it's up to date. I don't even know where "Config Editor" would be.
Second, this wouldn't explain how one account can send emails and the other can't. My personal account created a folder called "Sent". My business account doesn't have that entry.
Modified by jconnelly
Your questions make sense - so we can debug this you might post here your Thunderbird Troubleshooting information, then we might see if you are using the correct settings: At the top right of the Thunderbird window, click the menu button (or use the regular menu at the top), then select Help: Troubleshooting Information. Click the "Copy text to clipboard" button. Do not check the box "Include account names" Then paste (Ctrl-V), the text into your response here. We only need to see the sections down to and including the "Extensions" section, so you can delete the rest.
OK, I've been playing with this for hours, kept changing, editing, rewriting, deleting. FINALLY when I tried to send an email from my business account it asked me for my password. Not sure why. So I finally have a password entry in my Security page for this account, and it created a Sent folder. It is sending emails for now. Thanks.