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Firefox Account 2FA not working

  • 1 reply
  • 1 has this problem
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  • Last reply by Moo

Moo
Moo
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Hi,

I am trying to enable "Two-step Authentication" under the Manage Account page for my Firefox Account.

I've tried many authenticator / otp app on my android phone and my friend's android phone just to see, but none of them would work. It always says "Invalid two-step authentication code".

Has anyone been experiencing this? Does anyone have a lead on how to fix this?

Thank you!

Hi, I am trying to enable "Two-step Authentication" under the Manage Account page for my Firefox Account. I've tried many authenticator / otp app on my android phone and my friend's android phone just to see, but none of them would work. It always says "Invalid two-step authentication code". Has anyone been experiencing this? Does anyone have a lead on how to fix this? Thank you!

Chosen solution

I seem to have solved this.

It's a weird workaround and I'm sure there are other methods:

I logged in via Firefox Focus on my phone, this time, instead of a QR code right away, it asked me to confirm my primary email first! After that, I used the QR code that generated on my phone, add it to my OTP app, then it worked.

Something is broken for sure on the firefox account management site...

Read this answer in context 👍 0

All Replies (1)

Moo
Moo Question owner
more options

Chosen Solution

I seem to have solved this.

It's a weird workaround and I'm sure there are other methods:

I logged in via Firefox Focus on my phone, this time, instead of a QR code right away, it asked me to confirm my primary email first! After that, I used the QR code that generated on my phone, add it to my OTP app, then it worked.

Something is broken for sure on the firefox account management site...