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White banner complety covers my menu bar and the only way to fix it is to reboot

  • 6 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

mikejstevens
mikejstevens
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A white bar completely covers the top of the browser. It is if the menu bar has disappeared. If I try and click where the menu bar should be I click right through the window to the other open applications below.

This has happened a few times and the only way to remedy it is to reboot the machine.

Image attached.

Any idea what is happening?

I am running firefox on windows 10 Version 84.0.2 (64-bit) (latest available)

A white bar completely covers the top of the browser. It is if the menu bar has disappeared. If I try and click where the menu bar should be I click right through the window to the other open applications below. This has happened a few times and the only way to remedy it is to reboot the machine. Image attached. Any idea what is happening? I am running firefox on windows 10 Version 84.0.2 (64-bit) (latest available)
Attached screenshots

All Replies (6)

FredMcD
FredMcD
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Is this with all websites/pages, some, a few?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

mikejstevens
mikejstevens Question owner
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Thanks FredMcD. I shut the window and started in safe mode [I am in it now] but the problem persits. See attached screen shot.

Any ideas?

FredMcD
FredMcD
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Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

mikejstevens
mikejstevens Question owner
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Rebooting either in Safe Mode or via the regualar boot up routine fixes the issue but then it returns (every few days over the ast week or or two)

I have now reset the whole browser via the uninstall option on the app menu. I hope that fixes it but we shall see.

mikejstevens
mikejstevens Question owner
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Hello, this happened again today. Its an intermittent problem, but when it strikes, the only solution is to reboot.

I have been a long term user of firefox and can't stomach changing browser, but unless this stops happening, I may need to switch :(

Do you have any suggestions for me?

FredMcD
FredMcD
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Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.