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Playback control does not disappear when entering full screen

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

vikp51
vikp51
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When viewing a video powered by a Brightcove player, the playback control bar on the bottom does not hide when entering full screen mode. I have tried moving the mouse in all areas of the screen, play/paused it with the spacebar/mouseclick, and tried several other methods but it simply does not want to disappear. An example of a website that uses the Brightcove player is the IPL website. You can click here to access one of the videos on the site.

I have tested this with other browsers and the playback control disappears as it should when entering full screen so it seems to be some issue with Firefox. I recently contact Brightcove support and they were not able to replicate the issue on their version of Firefox and just recommended I use a different browser. But it would be really helpful if someone could help me fix this strange bug.

Thank you.

When viewing a video powered by a Brightcove player, the playback control bar on the bottom does not hide when entering full screen mode. I have tried moving the mouse in all areas of the screen, play/paused it with the spacebar/mouseclick, and tried several other methods but it simply does not want to disappear. An example of a website that uses the Brightcove player is the IPL website. You can click [https://www.iplt20.com/video/223745/balancing-a-catch-tewatia-style here] to access one of the videos on the site. I have tested this with other browsers and the playback control disappears as it should when entering full screen so it seems to be some issue with Firefox. I recently contact Brightcove support and they were not able to replicate the issue on their version of Firefox and just recommended I use a different browser. But it would be really helpful if someone could help me fix this strange bug. Thank you.
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All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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No problems here with hiding the controls in full screen mode. The controls hide after a few seconds if I do not move the mouse and the mouse is not in the controls area.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
vikp51
vikp51 Question owner
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None of these options seemed to fix it. And I don't think I see a userChrome.css file under my Firefox folder. I definitely don't want to reset my Firefox to solve this issue though. And it's unclear whether resetting it will also resolve it.

cor-el
cor-el
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Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.