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Frequent crashes while playing GIFs/videos in firefox

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

lisaravi
lisaravi
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Hi, I have been seeing that firefox crashes almost every time I play a GIF or sometimes a video. This happens quite often and I see a white screen when trying to play them from the browser. Need some help here. Thanks

Hi, I have been seeing that firefox crashes almost every time I play a GIF or sometimes a video. This happens quite often and I see a white screen when trying to play them from the browser. Need some help here. Thanks

All Replies (2)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

FredMcD
FredMcD
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See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration