This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Widevine CDM stopped working on Firefox ESR after June 1st, 2021 upgrade.

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by bvandyk

michaelvcooper1
michaelvcooper1
more options

Hi. I've noticed similar messages like this after previous Firefox upgrades, but not for the latest.

My Firefox ESR was automatically updated to 78.11 on June 1, 2021. Since then I have not been able to access Amazon Prime. The error says:

Your web browser is missing a digital rights component.

In your web browser’s address bar, type about:addons, press Enter, and then on the left, click Plugins. For the Widevine Content Decryption Module, select Always Activate, and then refresh the video’s page and try watching the video. If the video doesn’t play, go back to Plugins, click the gear icon at the top of the page, and then click Check for Updates. When the plugins have updated, refresh the video’s page, and then try watching the video.

The suggestions get me no where. It is already on "Always Activate" and newer updates are available.

I tried uninstalling and reinstalling a early version, but this does not work either. I get a message at the top saying that "Firefox is installing components needed to plate the audio or video on this page. Please try again later." "Later" is apparently never.

Has any else had this issue? Any suggestions would be appreciated.

Hi. I've noticed similar messages like this after previous Firefox upgrades, but not for the latest. My Firefox ESR was automatically updated to 78.11 on June 1, 2021. Since then I have not been able to access Amazon Prime. The error says: Your web browser is missing a digital rights component. In your web browser’s address bar, type about:addons, press Enter, and then on the left, click Plugins. For the Widevine Content Decryption Module, select Always Activate, and then refresh the video’s page and try watching the video. If the video doesn’t play, go back to Plugins, click the gear icon at the top of the page, and then click Check for Updates. When the plugins have updated, refresh the video’s page, and then try watching the video. The suggestions get me no where. It is already on "Always Activate" and newer updates are available. I tried uninstalling and reinstalling a early version, but this does not work either. I get a message at the top saying that "Firefox is installing components needed to plate the audio or video on this page. Please try again later." "Later" is apparently never. Has any else had this issue? Any suggestions would be appreciated.

Chosen solution

Widevine have discontinued support for their 32bit Linux version. This means Firefox no longer supports DRM playback on Linux versions that required that binary. x64 should still work. There's not much Mozilla can do to work around this, sadly, since it's a hard limitation from an external binary.

Read this answer in context 👍 0

All Replies (3)

bvandyk
bvandyk
more options

Hi,

Could you navigate to about:support and provide some information from that page?

  • From the Application Basics section, the value of the OS field.
  • From the Important Modified Preferences section, the names and values of any prefs starting with media.gmp-widevinecdm.
michaelvcooper1
michaelvcooper1 Question owner
more options

Hi. Thank you for responding. Here is the information you requested:

OS Linux 4.9.0-15-686-pae

media.gmp-widevinecdm.abi x86-gcc3 media.gmp-widevinecdm.autoupdate true media.gmp-widevinecdm.lastUpdate 1581656111 media.gmp-widevinecdm.version 4.10.1582.2

Let me know if there is any other info you need.

bvandyk
bvandyk
more options

Chosen Solution

Widevine have discontinued support for their 32bit Linux version. This means Firefox no longer supports DRM playback on Linux versions that required that binary. x64 should still work. There's not much Mozilla can do to work around this, sadly, since it's a hard limitation from an external binary.