Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

recovery key

  • 1 reply
  • 1 has this problem
  • 15 views
  • Last reply by cor-el

Firefox Account
Firefox Account
more options

I created a secondary email in my Firefox account and then generated a recovery key. Then I decided to use a different email as my secondary. After that I tried to update the recovery key (assuming the first key is linked to the first submitted secondary email) but FF said there was already a recovery key established. So, if I ever need to enact the recovery key, will firefox accept the initial key from the latter secondary email?

I created a secondary email in my Firefox account and then generated a recovery key. Then I decided to use a different email as my secondary. After that I tried to update the recovery key (assuming the first key is linked to the first submitted secondary email) but FF said there was already a recovery key established. So, if I ever need to enact the recovery key, will firefox accept the initial key from the latter secondary email?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I think that the recovery key is linked to the password of the Sync account and not affected by an email change. You can possibly test this by changing the password and see whether that allows to generate a new recovery key or that you are prompted to do this.