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Firefox Account Login Problems

Julian Djangkuak
Julian Djangkuak
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I recently got a new computer and downloaded Firefox to it and proceeded to sign in to Firefox sync. A few months ago I changed my email (which I will refer to as email 1) to a new email (email 2).

When I try to sign in using email 2, I enter the password and it asks me to check my email for a code. I enter the code in and suddenly I'm back to the password screen, only this time it says "incorrect password" and shows email 1. No password I have in my books seems to work on either email 1 or email 2.

I don't want to lose my data, so I would rather not reset my password...

I recently got a new computer and downloaded Firefox to it and proceeded to sign in to Firefox sync. A few months ago I changed my email (which I will refer to as email 1) to a new email (email 2). When I try to sign in using email 2, I enter the password and it asks me to check my email for a code. I enter the code in and suddenly I'm back to the password screen, only this time it says "incorrect password" and shows email 1. No password I have in my books seems to work on either email 1 or email 2. I don't want to lose my data, so I would rather not reset my password...

All Replies (2)

cor-el
cor-el
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  • Top 10 Contributor
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Did you use email 2 with this Sync account and is that the primary email address?

Can you login to the Firefox account via this web page?

Julian Djangkuak
Julian Djangkuak Question owner
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cor-el said
Did you use email 2 with this Sync account and is that the primary email address? Can you login to the Firefox account via this web page?

Yes I used email 2, that is the primary address.

No, I could not sign in through those.