The mouse-left click button does not work on a Specific web site
The mouse-left click button does not work "with 1 site only", but works with other sites.
- I have followed the recommended steps shown in answers/replies to a similar question. However, none works at all.
- 1- cleared cache & cookies
- 2- tried safe mode and disabled/removed some add-ons manually as well
- 3- tried different themes and default theme
- Please note that the same issue happens in Firefox on Android phone
I have been having this issue for 5 weeks already. as a temporary solution I am using the middle mouse click or right-click to open links in a new tab, then close the current tab
- Please also note, that specific website works fine in other browsers (6 browsers tested)
- the issue DOES NOT exist in Firefox on Linux
Chosen solution
Hello guys - I have good news :)
1st - site support confirmed that there is no issue navigating the site on Firefox.
2nd - I found the issue - It was the "Enhanced Tracking Protection" (check attached screenshot) - when it's turned off, the site works fine.
3rd Regarding the issue on Firefox for Android, I had 1 add on installed "ADP" - once removed site is back to normal.
Thank you "cor-el" and "FredMcD" for your replies.
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Please provide a public link (no password) that we can check out. No Personal Information Please !
Does this happen when using other web browsers?
Boot the computer in Windows Safe Mode with network support to see if that has effect.
Thanks "cor-el" - I will test windows safe-mode with networking and will update you later.
Thanks "FredMcD"
- But without login and password you will not have access to the platform, therefor you will not be able to test, Plus, registration is not available at the mean time.
- please note that the issue persists on Firefox for Android
- also I have tested 6 web browser other than Firefox, they all work fine
Updates: Issue is not fixed
I am currently in Windows 10 Safe Mode with networking + Firefox troubleshooting mode (safe-mode)
- I'm wondering: Could this issue be related to the website itself ?
e.g. maybe they do not fully support Firefox? [[[ note:the site used to work perfectly on the previous Firefox version]]]
- I will report to the web site support team/developers once we reach a dead end here. However, I'm sure they will ask me to use chrome :'(
Please let me know if there is anything that i could try..
Thanks
Modified by MikMac
MikMac said
I'm wondering: Could this issue be related to the website itself ?
Check with their support.
Chosen Solution
Hello guys - I have good news :)
1st - site support confirmed that there is no issue navigating the site on Firefox.
2nd - I found the issue - It was the "Enhanced Tracking Protection" (check attached screenshot) - when it's turned off, the site works fine.
3rd Regarding the issue on Firefox for Android, I had 1 add on installed "ADP" - once removed site is back to normal.
Thank you "cor-el" and "FredMcD" for your replies.
That was very good work. Well Done.