We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Not downloading email in Thunderbird

  • 2 replies
  • 1 has this problem
  • 19 views
  • Last reply by sfhowes

more options

An email from Heritage.org seems to have blocked other email being downloaded. Each time I click Get Messages I get a repeat of the Heritage email and message saying downloaded 1 of 272 emails. Will not load the other emails. I uninstalled Thunderbird and reinstalled but continues to do the same. My wife's different email in same account works fine. Thanks for any help.

An email from Heritage.org seems to have blocked other email being downloaded. Each time I click Get Messages I get a repeat of the Heritage email and message saying downloaded 1 of 272 emails. Will not load the other emails. I uninstalled Thunderbird and reinstalled but continues to do the same. My wife's different email in same account works fine. Thanks for any help.

Chosen solution

Open the account in webmail and delete the Heritage message, and empty the webmail Trash and Spam.

Read this answer in context 👍 0

All Replies (2)

more options

disable email scanning in your anti virus program and download your mail and see if that helps.

more options

Chosen Solution

Open the account in webmail and delete the Heritage message, and empty the webmail Trash and Spam.