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crashing

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

alexagems
alexagems
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newest version kept crashing various pages I regularly visit. Uninstalled and then installed older version and keeps happening even though NO addons or even any bookmarks anymore.

newest version kept crashing various pages I regularly visit. Uninstalled and then installed older version and keeps happening even though NO addons or even any bookmarks anymore.

All Replies (4)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

alexagems
alexagems Question owner
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It's only showing 3:

bp-3efa515d-e1d7-4455-8694-1ac790211024 10/24/2021, 1:48 PM

bp-378c9acb-d2ab-46a9-ae25-064c40211022 10/22/2021, 2:35 PM

bp-e58eb3a3-6c9f-4405-a373-9d6830211022 10/22/2021, 2:34 PM

FredMcD
FredMcD
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Product Firefox Release Channel release Version 93.0 Build ID 20210927210923 (2021-09-27) Buildhub data OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-3efa515d-e1d7-4455-8694-1ac790211024 = Uptime 49 seconds Signature: GlyphBitmapLayout::ReadFromCache

Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR

This is for Sumo's Related Bugs 1392911 NEW --- startup Crash @ GlyphDataElement<T>::GetExistingGlyphs ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-378c9acb-d2ab-46a9-ae25-064c40211022 = Uptime 97 seconds (1 minute and 37 seconds) bp-e58eb3a3-6c9f-4405-a373-9d6830211022 = Uptime 107 seconds (1 minute and 47 seconds)

Signature: GlyphDataElement<T>::GetExistingGlyphs

Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR

This is for Sumo's Related Bugs 1392911 NEW --- startup Crash @ GlyphDataElement<T>::GetExistingGlyphs

FredMcD
FredMcD
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Bug 1392911 Opened 4 years ago Updated 1 month ago

Another user having these same crashes in Firefox reports Microsoft ScanDisk fixed the issue (lots of bad sectors).