We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

your updated browser

  • 1 reply
  • 1 has this problem
  • 14 views
  • Last reply by FredMcD

more options

I do not know why you had to take something that works pretty well and screw it up with a hap-hazard update. I cannot open GMAIL in standard mode, it keeps wanting to go to HTML mode. I tried to figure out what in the world the solution is in the support center. is it , "Hold down the Shift key and left-click the Reload button Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) '? This doesn't work. It then says to, "Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Clear the cache": Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now" "Remove the cookies" from websites that cause problems. Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies" doesn't work. I can't find the options/preferences button. As I alluded to at the beginning of my statement. It was working pretty good till this last update. Now I am really frustrated with firefox and looking at other options.

I do not know why you had to take something that works pretty well and screw it up with a hap-hazard update. I cannot open GMAIL in standard mode, it keeps wanting to go to HTML mode. I tried to figure out what in the world the solution is in the support center. is it , "Hold down the Shift key and left-click the Reload button Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) '? This doesn't work. It then says to, "Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Clear the cache": Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now" "Remove the cookies" from websites that cause problems. Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies" doesn't work. I can't find the options/preferences button. As I alluded to at the beginning of my statement. It was working pretty good till this last update. Now I am really frustrated with firefox and looking at other options.

All Replies (1)

more options

I understand how you feel. I didn’t like where Firefox Quantum was going. So, I stopped updating at v54. So far, no real issues.

I have noticed, however, that some websites don't work properly.

dcassidy571 said

I can't find the options/preferences button.

Press the 'hamburger' (3 horizontal lines) icon or Type about:preferences<enter> in the address bar.


As to the problem with GMAIL, Is this with all websites/pages, some, a few?


Delete browsing, search and download history on Firefox {web link}

Remove a single website from your history {web link}

Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings And Passwords.