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Not following Junk rules for one address

  • 4 replies
  • 1 has this problem
  • 8 views
  • Last reply by nanu.nanu

nanu.nanu
nanu.nanu
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This has been happening for several months now. Under Account Settings-->Junk Settings I have "Enable adaptive junk mail controls for this account" selected. I also have "Do not automatically mark mail as junk is the sender is in:" and I have Personal Address Book selected. I have the email address trackingmail@fedex.com in my personal address book. Yet, sometimes the email ends up in the junk folder. More often than not it does not. I do a lot of shipping with Fed Ex. How else do I troubleshoot this?

This has been happening for several months now. Under Account Settings-->Junk Settings I have "Enable adaptive junk mail controls for this account" selected. I also have "Do not automatically mark mail as junk is the sender is in:" and I have Personal Address Book selected. I have the email address trackingmail@fedex.com in my personal address book. Yet, sometimes the email ends up in the junk folder. More often than not it does not. I do a lot of shipping with Fed Ex. How else do I troubleshoot this?

All Replies (4)

Matt
Matt
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Is your account IMAP and with a provider like yahoo that simply knows best and places anything they think is spam into the designated folder. That would account for it.

nanu.nanu
nanu.nanu Question owner
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Matt said
Is your account IMAP and with a provider like yahoo that simply knows best and places anything they think is spam into the designated folder. That would account for it.

No. We have a catchall account for spam and junk.

Matt
Matt
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In order for us to better investigate this issue, we'll need some more information.

Could you please do the following?

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.com, paste the info from your Troubleshooting Information page, use the Create New Paste button to create a page containing your info, then copy the resulting URL (address) of the page created.
  3. Open a reply to this post, and paste the link to your troubleshooting information you just copied.

Next, we'll need you to provide answers to the following questions:

  • Does Thunderbird work in troubleshooting mode?
  • Do you use anti-virus and firewall software? What is the version?
nanu.nanu
nanu.nanu Question owner
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Matt said
In order for us to better investigate this issue, we'll need some more information. Could you please do the following?
  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.com, paste the info from your Troubleshooting Information page, use the Create New Paste button to create a page containing your info, then copy the resulting URL (address) of the page created.
  3. Open a reply to this post, and paste the link to your troubleshooting information you just copied.
Next, we'll need you to provide answers to the following questions:
  • Does Thunderbird work in troubleshooting mode?
  • Do you use anti-virus and firewall software? What is the version?

https://pastebin.com/RMzaEsN3 

Does Thunderbird work in troubleshooting mode?

Yes Do you use anti-virus and firewall software? What is the version? No