We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Failure Manual Adding and Editing Address Book

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by vinceemmer

vinceemmer
vinceemmer
more options

T-Bird Address book is not accepting any manually entered addresses (contacts) nor any edits to existing contact. I enter "New Contact", click OK, then search for the new contact, and it does not appear. Same for edits to existing contacts.

Email and calendar work fine.

I'm running Windows 10, T-Bird 91.7.0

Any fixes?

T-Bird Address book is not accepting any manually entered addresses (contacts) nor any edits to existing contact. I enter "New Contact", click OK, then search for the new contact, and it does not appear. Same for edits to existing contacts. Email and calendar work fine. I'm running Windows 10, T-Bird 91.7.0 Any fixes?

Chosen solution

Export the address book to LDIF format, then open the profile folder from Help/More Troubleshooting, close TB, rename abook.sqlite to abook.sqlite.bak (if Personal Address Book is the problem), then restart TB, import the LDIF from Tools/Import, and move the imported contacts into Personal Address Book by drag and drop, and see if it works properly.

Read this answer in context 👍 1

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

Export the address book to LDIF format, then open the profile folder from Help/More Troubleshooting, close TB, rename abook.sqlite to abook.sqlite.bak (if Personal Address Book is the problem), then restart TB, import the LDIF from Tools/Import, and move the imported contacts into Personal Address Book by drag and drop, and see if it works properly.

vinceemmer
vinceemmer Question owner
more options

It worked on first attempt, thanks. You saved me from switching to another Contact manager.