This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Crash after opening microsoft excel and word, explorer and after command ctrl+c

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by next

more options

Good morning, My name is Mario, i'm from Italy. I have a big problem about the use of Mozilla Thunderbird, i tried to search in the forum but i couldn't find a solution about this problem. It started without change anything in windows system. Like a wrote in the title, Mozilla Thunderbird crashes everytime i open: - microsoft excel - microsoft word - a folder of windows (explorer window) It crashes everytime i give the command "ctrl+c" or "ctrl+x", too. If it crashes the software doesn't save (not always but often) the last changes (for example if i move a mail to an other folder or if i cancel an email, the software will download again the email at the next restart of the software).

After these bugs, i updated windows to windows 11. I tried to uninstall mozilla thunderbird (canceling the thunderbird folders in appdata and in programs too) and reinstall again. The software doesn't crashes if i do the operations described before but....if i import the folder of my profile, previously saved before the uninstalling, there are the same problems and the same crashes. In the profile i import there are two email addresses and a system of local folders.

Do you know any solution to this problem? Thanks in advance

Greetings, Mario Maietto

Good morning, My name is Mario, i'm from Italy. I have a big problem about the use of Mozilla Thunderbird, i tried to search in the forum but i couldn't find a solution about this problem. It started without change anything in windows system. Like a wrote in the title, Mozilla Thunderbird crashes everytime i open: - microsoft excel - microsoft word - a folder of windows (explorer window) It crashes everytime i give the command "ctrl+c" or "ctrl+x", too. If it crashes the software doesn't save (not always but often) the last changes (for example if i move a mail to an other folder or if i cancel an email, the software will download again the email at the next restart of the software). After these bugs, i updated windows to windows 11. I tried to uninstall mozilla thunderbird (canceling the thunderbird folders in appdata and in programs too) and reinstall again. The software doesn't crashes if i do the operations described before but....if i import the folder of my profile, previously saved before the uninstalling, there are the same problems and the same crashes. In the profile i import there are two email addresses and a system of local folders. Do you know any solution to this problem? Thanks in advance Greetings, Mario Maietto

All Replies (1)

more options

Hai seguito questa procedura per ripristinare il profilo? -> https://support.mozilla.org/it/kb/profili-thunderbird#w_ripristinare-un-profilo-da-una-sua-copia

Posso comunque ipotizzare che nel tuo vecchio profilo ci siano estensioni o configurazioni incompatibili con Windows/Office o che qualche file sia corrotto.

Ti suggerirei di:

  1. partire con un profilo pulito -> https://support.mozilla.org/it/kb/utilizzare-piu-profili#w_creare-un-profilo
  2. Importare solo la posta con ImportExportTools NG -> https://addons.thunderbird.net/it/thunderbird/addon/importexporttools-ng/
  3. Riconfigurare manualmente gli account