This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Outbox has messages in it, but "Send unsent messages" is greyed out

  • 4 replies
  • 1 has this problem
  • 5 views
  • Last reply by theo24

HPG
HPG
more options

I'm doing some Mailmerges and use the "send later" option. But although I can see the messages in the Outbox, the "Send Unsent Messages" option is greyed out. Also, if I restart Thunderbird, a dialog pops up asking me whether I want to send unsent messages, I click "Send now", but nothing happens; the unsent messages remain in the Outbox. The same thing happens if I create a message and use the "Send later" option. Any idea how I can fix this? It's only just started happening; previously, this feature worked just fine.

I'm doing some Mailmerges and use the "send later" option. But although I can see the messages in the Outbox, the "Send Unsent Messages" option is greyed out. Also, if I restart Thunderbird, a dialog pops up asking me whether I want to send unsent messages, I click "Send now", but nothing happens; the unsent messages remain in the Outbox. The same thing happens if I create a message and use the "Send later" option. Any idea how I can fix this? It's only just started happening; previously, this feature worked just fine.

All Replies (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

is Thunderbird online?

In the bottom left corner of the Thunderbird screen is the indicator.

Online Offline

Clicking the icon changes the state.

HPG
HPG Question owner
more options

Thanks. It's on line, but mysteriously the 'send later' has suddenly started working again, having spent all day yesterday not working (and several restarts of Thunderbird). I hope it doesn't happen again.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

I've seen this ... once I think. Like you, it just started working again.

theo24
theo24
more options

I have this problem after doing mail merges. I use the 'Send later' option which saves the message in the Outbox on my computer (rather than on the server). I may be able to send one message using the 'Send Unsent Messages' option, but more often than not that menu link is greyed-out. If I quit and restart Thunderbird it will ask if I want to 'Send unsent messages'. It will send one more message then stop. Quitting and restarting will enable me to send another. It seems like this bug has existed for a long time. Has no-one actually found out what the problem or solution is?