This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot download Thunderbird to my new laptop

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by david

DFD421
DFD421
more options

My hard drive crashed and was completely wiped clean. My new computer with Windows 11 was downloaded using my backup external hard drive. My e-mail is through AT&T but my Thunderbird account has all my messages and addresses. I have attempted to sign into the new Thunderbird download but it won't recognize my password. How can I find the password or a way to change the password in order to access my Thunderbird account?

My hard drive crashed and was completely wiped clean. My new computer with Windows 11 was downloaded using my backup external hard drive. My e-mail is through AT&T but my Thunderbird account has all my messages and addresses. I have attempted to sign into the new Thunderbird download but it won't recognize my password. How can I find the password or a way to change the password in order to access my Thunderbird account?

All Replies (1)

david
david
  • Top 10 Contributor
more options

I believe ATT requires either OAUTH authentication or a ATT secure key. I suggest you check at ATT for this. A web search for att secure mail key should get you to the right place.