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BUG: Thunderbird detects spam for whitelisted addresses

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  • Last reply by Matt

lubo.penzes
lubo.penzes
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Dear all, please cannot find help for this topic.

I am using Thunderbird on all my equipment, I install it to my friends, on every Windows that went under my hands.

On every installation I have enabled spam detection: Enable adaptive junk mail control for this account WITH THIS SETTING: Do not automatically mark mail as junk if the sender is in (Personal address book, Collected addresses) - this settings has to "whitelist" whole Personal addresses and Collected addresses, too.

Then, in global settings I checked these checkboxes: When I mark messages as junk: Move them to account's "Junk" folder Mark messages determined to be Junk ak read Enable adaptive junk filter logging

Despite of these settings, Thunderbird from time to time, detects messages as Junk from whitelisted senders, too! It's very unreliable, when you mail with someone on daily basis and suddenly, some important message fall into Junk folder from this sender. Of course you have no reason to check the Junk folder for addresses from whitelist. Has anybody experiences with this Thunderbird bug?

Dear all, please cannot find help for this topic. I am using Thunderbird on all my equipment, I install it to my friends, on every Windows that went under my hands. On every installation I have enabled spam detection: Enable adaptive junk mail control for this account WITH THIS SETTING: Do not automatically mark mail as junk if the sender is in (Personal address book, Collected addresses) - this settings has to "whitelist" whole Personal addresses and Collected addresses, too. Then, in global settings I checked these checkboxes: When I mark messages as junk: Move them to account's "Junk" folder Mark messages determined to be Junk ak read Enable adaptive junk filter logging Despite of these settings, Thunderbird from time to time, detects messages as Junk from whitelisted senders, too! It's very unreliable, when you mail with someone on daily basis and suddenly, some important message fall into Junk folder from this sender. Of course you have no reason to check the Junk folder for addresses from whitelist. Has anybody experiences with this Thunderbird bug?

All Replies (1)

Matt
Matt
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Is the account configured as IMAP? That s when the servers spam setting can place mail in the designated junk/spam folder for the account. This is VERY common on yahoo mail as they require the address book used to whitelist be uploaded to their web site. O5therwiser they will actually remark mail marked as not spam as spam again and move it back to the spam folder. OR as they call it the bulk mail folder.

Thunderbird detection places a red/orange icon against the mail. Mail without is not placed there by Thunderbird.

Note that is you have an anti virus product that purports to do scam and spam filtering, it to can cause odd appearances in the junk mail that is not the result of Thunderbird processing.