This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

passwords not syncing between two open laptops

  • 1 reply
  • 0 have this problem
  • 4 views
  • Last reply by jonzn4SUSE

bencemlyn
bencemlyn
more options

Hi All

I have my account set up on the original laptop. I have just opened my new laptop and logged in to firefox. I have set to sync including passwords and logins. I can see both open Firefox accounts on my laptops simultaneously. They are the same account and they have been synced repeatedly. However my passwords and logins are not appearing on the new laptop. They only show on the old laptop. Why?

Hi All I have my account set up on the original laptop. I have just opened my new laptop and logged in to firefox. I have set to sync including passwords and logins. I can see both open Firefox accounts on my laptops simultaneously. They are the same account and they have been synced repeatedly. However my passwords and logins are not appearing on the new laptop. They only show on the old laptop. Why?

All Replies (1)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

I would go to accounts.firefox.com, look at the connected devices, and remove the new laptop. Then go back to new laptop and sign back into sync and see what happens. In the sync section, give the devices better names to make it easy to see. see screenshot