We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

uninstall and reinstall and keep all my info

  • 3 replies
  • 0 have this problem
  • 1 view
  • Last reply by Terry

ffuser2021
ffuser2021
more options

M FF is really messed up. Too many pages do no appear correctly. I am not savvy and do not want to mess around. I would rather find which files to save for passwords and bookmarks and do an uninstall and a clean reinstall. If anyone is kind enough to give me a step by step on how do do this. Firstly which files do I save fore mym bookmarks and passowrd, after I have those files I guess I can uninstall and reinstall then replace those. Thanks

M FF is really messed up. Too many pages do no appear correctly. I am not savvy and do not want to mess around. I would rather find which files to save for passwords and bookmarks and do an uninstall and a clean reinstall. If anyone is kind enough to give me a step by step on how do do this. Firstly which files do I save fore mym bookmarks and passowrd, after I have those files I guess I can uninstall and reinstall then replace those. Thanks

All Replies (3)

TechHorse
TechHorse
more options

Pehaps you could try refreshing your profile first? If the reason you are having issues is because of a problem with your profile, refreshing might help as it restores your profile back to defaults while keeping a lot of your data. See here: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

But if you still want to manually backup data then re-install Firefox, is this any help? https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

Modified by TechHorse

ffuser2021
ffuser2021 Question owner
more options

too scared to mess with this, I will just have to switch browsers or find someone to do it. The instructions assume a lot and I do not. Thanks anyway. Can an update cause an issue with a profile?

Terry
Terry
more options

Here is some information about backing up a profile and copying information from an old profile to a new one. It seems to me that you need a new profile. That would be simpler than reinstalling and more likely to fix your issues. You can create a new profile with Firefox closed or open.

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles#w_start-the-profile-manager-when-firefox-is-closed https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_what-information-is-stored-in-my-profile