This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

attachments

  • 2 replies
  • 0 have this problem
  • 5 views
  • Last reply by Toad-Hall

cj.sutherland
cj.sutherland
more options

Thunderbird updated this week. Now when I attach a pdf document to an email you cannot open the document. What can done to put this right?

Thunderbird updated this week. Now when I attach a pdf document to an email you cannot open the document. What can done to put this right?

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Do you mean : A) you are using 'Write' new message and attach pdf and then try to open the attachment from the Write window - before you have sent it ? OR B) you are using 'Write' new message and attach pdf, then save as a Draft. Locate saved Draft email and test opening of pdf attachment ? OR C) using 'Write' new message and attach pdf, send email and recipient cannot open pdf ?

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

How are are you choosing to auto open pdf document?

Check settings in Thunderbird:

  • Settings > General
  • scroll to 'Files & attachments'
  • Content Type: Portable Document Format (PDF)
  • What action is set?
  • If 'Preview in Thunderbird' then pdf attachment gets opened in a new tab in Thunderbird.
  • If 'Use Adobe Acrobat Reader' then pdf gets opened using the program you selected.

What do you have in your setup?

On Computer: what program have got set up as default to open pdf documents?