This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Fireefox not loading google.com pages

more options

Firefox - latest version, in Win 11 updated version, on my home server, will not load google.com pages, but intermittently works OK - frustratng. Other browsers, eg. Edge and Chrome access sites as normal on my laptop on my home network. My laptop using Firefox will load google.com pages when on another network. Is it my server, or Google, or Firefox doing this ?? Please provide any advice on solving this problem.

Firefox - latest version, in Win 11 updated version, on my home server, will not load google.com pages, but intermittently works OK - frustratng. Other browsers, eg. Edge and Chrome access sites as normal on my laptop on my home network. My laptop using Firefox will load google.com pages when on another network. Is it my server, or Google, or Firefox doing this ?? Please provide any advice on solving this problem.

All Replies (4)

more options

Can you resolve google.com via the about:networking DNS Lookup tool ?

You can check the connection settings and check for possible issues with a Proxy or VPN service.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a Proxy to connect to internet, select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See also:

more options

Thank you cor-el, I used the about:networking page, DNS tab to clear DNS cache - that solved the problem, although I don't know how or why but it was the solution to my issue. Thank you so much. DougH

more options

Hi cor-el, Solution worked ONCE - the next time I tried to access google calendar - problem returned. I cleared the DNS cache again and the calendar loaded ?? More advise needed please. I am not using any proxy or VPN that I know about, I use AVAST Premium protection, and run Ghostery as a Firefox extension - turning Ghostery on and off has no effect. I have tried the usual tricks - clear History Everything, uninstall and reinstall Firefox, etc.. Thanks, DougH

more options

Further information: On my system: C:\Windows\System32>NSLOOKUP Default Server: mygateway Address: fe80::be30:d9ff:fee2:e2e0

NSLOOKUP google.com.au Server: google.com.au Addresses: 2404:6800:4006:804::2003

         172.217.24.35

DNS request timed out.

   timeout was 2 seconds.

DNS request timed out.

   timeout was 2 seconds.

Is that helpful ?? If I directly ask Firefox to go to 172.217.24.35 - google loads as normal, so ???? NOW WHAT ?? Regards, DougH