Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

App keeps freezing

  • 3 replies
  • 0 have this problem
  • Last reply by Paul

more options

Firefox 129.0 Samsung tablet.

Reading the Guardian via browser and the page freezes at least twice in one session. Have cleared cache.

What works is closing and reopening.

Thank you.

Firefox 129.0 Samsung tablet. Reading the Guardian via browser and the page freezes at least twice in one session. Have cleared cache. What works is closing and reopening. Thank you.

All Replies (3)

more options

Hey Ciao, Did you get this tablet recently or is it older? On older devices some webpages may struggle to load because of certain elements used on that site.

Modified by Khalid

Helpful?

more options

I got it about a year ago, but it's an older model. Galaxy Tab A8.

Any other suggestions?

Thank you.

Helpful?

more options

Hi

I am sorry to hear that Firefox for Android is crashing. I hope that we can help resolve this for you. Before following the steps below, make sure that you have updated both your Android device and Firefox for Android to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the Android Settings app, select Apps then find Firefox in the list. In the section titled Storage and Cache, select the option to clear the cache (do not clear data!). Does this help?

Following that, our developers will need to look into this in more detail with some logs from inside your copy of Firefox for Android. Type about:crashes in the address bar which will display information about recent crashes. If you select the most recent Socorro link, a crash report will open in a new tab. If you could copy and paste the address of the page that opens into a reply to this thread, we will be able to look into this further for you.

I hope that this helps.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.