This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox 3.6.6 will not retain my user ID's

  • 1 reply
  • 65 have this problem
  • 21 views
  • Last reply by cor-el

mhorvitz
mhorvitz
more options

Whenever I go into certain sites that want to know if I want them to remember my User ID I check the yes box. Next time I go into the site my user ID is not there and I have to renter each time. e.g. https://www.chase.com/, https://www.citicards.com/cards/wv/home.do. Also recently it is not remembering the user ID and passwords of the various sites I enter, e.g. comcast.net email

This happened

Every time Firefox opened

== immediately after installing

Whenever I go into certain sites that want to know if I want them to remember my User ID I check the yes box. Next time I go into the site my user ID is not there and I have to renter each time. e.g. https://www.chase.com/, https://www.citicards.com/cards/wv/home.do. Also recently it is not remembering the user ID and passwords of the various sites I enter, e.g. comcast.net email == This happened == Every time Firefox opened == immediately after installing

Chosen solution

Websites remembering you and automatically log you in is stored in a cookie that you must allow: Tools > Options > Privacy > Cookies: "Exceptions"

Make sure that you do not use Delete browsing, search and download history on Firefox to clear the "Cookies" and the "Site Preferences" "Browser History"

Read this answer in context 👍 2

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Websites remembering you and automatically log you in is stored in a cookie that you must allow: Tools > Options > Privacy > Cookies: "Exceptions"

Make sure that you do not use Delete browsing, search and download history on Firefox to clear the "Cookies" and the "Site Preferences" "Browser History"