This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Whenever I use a search engine, I keep getting the error message "The connection was reset while the page was loading".

  • 1 reply
  • 15 have this problem
  • 8 views
  • Last reply by cor-el

sharp200
sharp200
more options

I am able to access the internet, but none of the search engines like Google, Yahoo or Bing will work. the page will not load. I get the error message:

The connection to the server was reset while the page was loading. 

   *   The site could be temporarily unavailable or too busy. Try again in a few moments.
   *   If you are unable to load any pages, check your computer's network connection.
   *   If your computer or network is protected by a firewall or proxy, make sure  that Firefox is permitted to access the Web.
I am able to access the internet, but none of the search engines like Google, Yahoo or Bing will work. the page will not load. I get the error message: The connection to the server was reset while the page was loading. * The site could be temporarily unavailable or too busy. Try again in a few moments. * If you are unable to load any pages, check your computer's network connection. * If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Your plugins list shows two Flash plugins and other outdated plugin(s) with known security and stability risks.

  1. Shockwave Flash 10.0 r45
  2. Shockwave Flash 10.1 r53
  3. Adobe Shockwave for Director Netscape plug-in, version 11.0
  4. Next Generation Java Plug-in 1.6.0_19 for Mozilla browsers

Flash Player uninstall: http://www.adobe.com/go/tn_14157 (this will remove the Firefox Flash plugin and the ActiveX control for IE)

Update the Flash and Shockwave for Director plugin to the latest version.

Update the Java plugin to the latest version.

Do a malware check with a few malware scan programs.
You need to use all programs because each detects different malware.
Make sure that you update each program to get the latest version of the database.

See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and What to do when searches take you to the wrong search website